PRIVACY POLICY

1. Information We Collect

We collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, email address, and phone number when you book an experience, subscribe to our marketing communications, or contact us.

• Payment Information: Credit card details, billing addresses, and other necessary payment-related data when you make a purchase.

• Account Information: If you create an account on our website, we collect login credentials (username and password) and any preferences you may provide.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing Bookings: We use your contact and payment details to complete transactions and book you into our tours and retreats.

• Communications: We may send booking confirmations, updates, and marketing communications regarding new services or promotions.

• Marketing Purposes: If you sign up for our newsletter, we will send you occasional updates and offers. You can opt out at any time by clicking the “unsubscribe” link at the bottom of our emails.

• Improving Our Services: We may analyze your activity on our website to improve our offerings and user experience.

3. How We Share Your Information

We respect your privacy and will only share your information in limited circumstances:

• Tour Guides & Service Providers: We may share your name with third-party partners like tour guides for coordination purposes when you book an experience.

• Website Hosting: Our website is hosted on Squarespace, and your information is processed by their systems to facilitate online transactions and manage your account.

• Legal Requirements: We may disclose your personal information if required by law, such as in response to a legal process or request from a governmental authority.

4. Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We use secure payment processing platforms and encrypt sensitive data such as payment details.

5. Your Rights

You have the following rights regarding your personal information:

• Access & Correction: You may request to access or correct any personal information we hold about you by contacting us at hello@lunademisol.com.

• Data Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

• Marketing Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics about how users interact with the site. These cookies may track:

• Your browsing preferences

• Pages viewed

• Time spent on our site

You may choose to disable cookies through your browser settings, though doing so may impact the functionality of our site.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy applies only to Luna de mi Sol. We are not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take appropriate action to remove the data.

9. International Users

If you are accessing our website from outside Mexico or the United States, please note that your information will be transferred to and processed in these countries, where our service providers are located. By using our site, you consent to this transfer.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we will notify users via email if material changes are made. Continued use of the website after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Luna de mi Sol

Email: hello@lunademisol.com | lunademisol11@gmail.com